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Terms and Conditions
Hoortrade


The present General Terms and Conditions of Sale (hereafter the "GCS") are proposed by the company HOORTRADE, a simplified joint stock company with a capital of 7.500 euros, registered in the Trade and Companies Register of Lyon under the number 878 143 601 and whose head office is located at 4 bis, avenue Jean-François Raclet in LYON (69007) (hereafter "HOORTRADE").

Through its website available at the following URL addresses www.casanoov.fr/ - www.casanoov.at/ - www.casanoov.be/ - www.casanoov.de/ - www.casanoov.dk/ - www.casanoov.es/ - www.casanoov.fi/ - www.casanoov.ie/ - www.casanoov.it/ - www.casanoov.lu/ - www.casanoov.nl/ - www.casanoov.pl/ - www.casanoov.pt/ www.casanoov.se/ - (hereafter the "Site"), HOORTRADE offers the sale on catalog of consumer goods dedicated to indoor and outdoor installation (hereafter the "Products"), to any buyer, natural person, acting for purposes not falling within the scope of his professional activity and domiciled on the French territory or in a Member State of the European Union (hereafter the "Customer").

Each Customer acknowledges having had knowledge, in a readable and comprehensible way, of the present GCS as well as all the information necessary to the execution of the present, in accordance with the articles L.111-1 to L.111-8 and L.221-5 of the Code of consumption, before the conclusion of any contract with HOORTRADE.

1.APPLICATION AND ENFORCEABILITY OF GVC'S

  • 1.1 These GCS apply, without restriction or reservation, to any order for Products placed on the Site by the Customer.
  • 1.2 These GCS are intended to define the conditions of the order of Products on the Site as well as the respective rights and obligations of each of the parties in the context of the supply of Products.
  • 1.3 Unless otherwise agreed in writing by the parties, these GCS take precedence over any clauses to the contrary arising from general terms and conditions previously drafted and published on the Site. They apply to the exclusion of any other agreement.
  • 1.4 The present GTC are considered as an integral and essential part of the contract concluded between HOORTRADE and each of its Customers. They are accessible at any time on the Site.
  • 1.5 These GCS are systematically notified to the Customer during the validation of his order, which implies the full and unreserved acceptance of these GCS. This acceptance consists of ticking the corresponding box provided for this purpose. The fact of ticking this box shall be deemed to have the same value as a handwritten signature on the part of the Customer.
  • 1.6 HOORTRADE reserves the right to modify and/or adapt the present GCS at any time. In any case, only the version in force on the day of the order on the Website will be validly applicable to the Customer.
  • 1.7 The fact that HOORTRADE does not take advantage, at a given moment, of any of the provisions of the present GCS cannot be interpreted as being worth renunciation to take advantage of it later.
  • 1.8 HOORTRADE invites each Customer to read carefully the present GCS, to print them and/or to save them on any durable support, before proceeding to an order of Products on the Site.

2.CREATION / HOLDING OF A PERSONAL CUSTOMER ACCOUNT

  • 2.1 The creation and/or the holding of a personal customer account is a necessary and mandatory prerequisite in order to validate an order of Products on the Site.
  • 2.2 The Customer can create his personal account:
    • from his first visit to the Site or at any other time during a subsequent visit to the Site, from the tab provided for this purpose and accessible on all the pages of the Site;
    • When placing his order on the Site, after having chosen the Products he wishes to order and validated his "Basket".
  • 2.3 In order to create his personal account, the Customer must fill in all the required information concerning him, it being specified that any incomplete account creation cannot be validated.

3.PLACING AN ORDER ON THE SITE

  • 3.1 All Product orders are necessarily placed through the Site. HOORTRADE strives to provide visuals and descriptions as faithful as possible to the Products. However, these visuals and texts of illustration being not contractual, the Customer cannot engage the responsibility of HOORTRADE in this respect.
  • 3.2 HOORTRADE does not accept any order of custom-made products which are not presented on the Site.
  • 3.3 Provided that it is expressly proposed by HOORTRADE on the Website, the Customer can :
    • Proceed to the reservation of a Product, without being held of any payment. A reservation email is sent to the Customer at the address given by the latter in order to confirm the booking. When the reserved Product(s) can be pre-ordered or ordered, HOORTRADE will make its best efforts in order to inform the Customer of the possibility to pre-order or order the concerned Product(s).
    • Pre-order a Product out of stock and being restocked. Depending on the payment option chosen by the Customer, this one will be debited by HOORTRADE at the time of the pre-order, during the expedition of the products or at the reception of the first parcel. HOORTRADE will proceed to the execution of the Customer's order as soon as the products are received.
    • Order a Product in stock. Depending on the payment option chosen by the Customer, the Customer will be debited by HOORTRADE at the time of the order, during the shipping of the products or upon receipt of the first package. HOORTRADE will proceed to the execution of the Customer's order as soon as the Payment Service Provider confirms the solvency of the Customer.
  • 3.4 The Customer chooses directly on the Website the Product(s) he wishes to order and can, at any time, access the "My Cart" page in order to visualize the selected Products and validate them in order to place his order.
  • 3.5 The Customer must, in any event, connect to his personal account, if he has not done so beforehand, or failing that, create an account in order to place his order on the Site. In order to finalize his order, he will be required to provide additional information, in particular his telephone number in order to facilitate making an appointment for the delivery of his Products, as well as the delivery and billing address of his order. In this respect, the Customer may not request delivery of the Products ordered in a place other than his country of residence. Any request for delivery in a city or town excluded by HOORTRADE (cf. Annex 2 of the present GCS) or difficult to access should be addressed to HOORTRADE through the contact form accessible on the Site at the following URL address www.casanoov.fr/contact - www.casanoov.at/contact - www.casanoov.be/contact - www.casanoov.de/contact - www.casanoov.dk/contact - www.casanoov.es/contact - www.casanoov.fi/contact - www.casanoov.ie/contact - www.casanoov.it/contact - www.casanoov.lu/contact - www.casanoov.nl/contact - www.casanoov.pl/contact - www.casanoov.pt/contact www.casanoov.se/contact - in order to obtain an estimate for the delivery. In any case, all orders must be duly filled in and must contain this information strictly necessary for the order. The Customer is responsible for the truthfulness, accuracy and relevance of the data provided.
  • 3.6 The Customer may make changes, corrections, additions or even cancel his order until it is validated on the order summary page, before payment.
  • 3.7 Before validating his order, the Customer must read these GTC and accept them in their entirety and without reservation.
  • 3.8 After validation of his order and delivery information, the Customer must choose the method of payment for his order in the space reserved for this purpose, add any discount code he may have, and then validate payment.
  • 3.9 In the hypothesis where, because of a computer and/or technical error, the Customer would order one or several Products which would be actually unavailable for sale, HOORTRADE will inform the Customer of this stock error as soon as possible after the validation of the order. HOORTRADE will then proceed to the cancellation of the order and to the refund of the concerned Products.
  • 3.10 The contract is definitively concluded between HOORTRADE and the Customer once the latter has received by the latter. This order confirmation contains the present GTC in PDF version. The definitive order cannot be cancelled, totally or partially, by the Customer The final order cannot be cancelled, in whole or in part, by the Customer, unless the right of withdrawal is exercised in accordance with article 6.
  • 3.11 Any request related to an order must be addressed to HOORTRADE through the contact form dedicated to this purpose on the Site, accessible via the personal account of the Customer.

4.PRICE AND TERMS OF PAYMENT

Product Prices

  • 4.1 Access to the Site and to the presentation of the Products is free of charge. Only the order of one or more Products will be subject to payment by the latter.
  • 4.2 The applicable prices are those valid on the day of the order on the Site by the Customer. The prices of the Products delivered may vary according to the place of delivery, the prices of Products destined for a country outside the European Union not being subject to VAT.
  • 4.3 The prices of the Products and any additional costs related to the order are indicated, in a clear and comprehensible manner, on the order summary. Before placing the order, the Customer is required to confirm this summary.

Terms and conditions of payment

  • 4.4 Prices will be invoiced on the basis of the rates in force at the time of the order. An invoice summarizing all the Products ordered by the Customer as well as their respective cost will be systematically sent to the Customer.
  • 4.5 The Customer will pay the price of his order directly on the Site, according to the method and option of payment selected when placing his order, and this, in accordance with the process provided for this purpose. According to his country of residence, different payment methods are proposed by HOORTRADE to the Customer.
  • 4.6 In case of payment of an order with CB/Mastercard/Visa/Paypal, the Customer enters his bank details when placing his order but the sums will only be debited when the order is shipped.
    HOORTRADE prepares the order after receiving confirmation of the solvency of the payment method chosen by the Customer.
    In case of payment of a pre-order with CB/Mastercard/Visa/Paypal, the Customer is debited when the pre-order is placed.
  • 4.7 In case of payment of an order or pre-order with SOFORT / GIROPAY / BANCONTACT / IDEAL / PRZELEWY24, the Customer is debited when placing the order or pre-order.
  • 4.8 The Customer is informed that for all payments, HOORTRADE uses a secure payment system managed by the authorised payment providers CHECKOUT and PAYPAL.
  • 4.9 Failure to pay on the due date shall automatically, without prior notice and by operation of law, lead to the suspension or invalidation of the Customer's order, without prejudice to any other course of action.

5.PRODUCT DELIVERY

  • 5.1 The Products ordered on the Site are delivered with all the corresponding user and installation manuals. These documents may also be sent to the Customer on request. The Customer is informed that in the event of an order for a Product delivered in several packages, the corresponding instructions are inserted in only one of the packages delivered.
  • 5.2 The Customer is informed that the Products are delivered by a carrier authorised for this purpose. The price of the delivery is included in the sale price of the Product. In case the delivery has to be made in a place difficult to access, HOORTRADE will send to the Customer a quotation for this delivery.
  • 5.3 Unless otherwise stated on the Site during the ordering process or in the description of the Products ordered (in particular in case of reservation or pre-order of a Product), HOORTRADE commits itself to dispatch the said Products within 72 working hours from the confirmation of the order. The delivery times announced on the Site are in accordance with the practices of our authorised carriers. In any event, the Products ordered will be delivered within a maximum of thirty (30) days after the conclusion of the contract or within the period agreed with the Customer. Pre-orders ensure that the Customer can reserve the stock of the goods being delivered.
  • 5.4 In case of absence of the Customer during the delivery appointment agreed with the carrier and/or in case of error in the delivery address or the telephone number given by the Customer or in case of difficulties of access to the agreed delivery place, HOORTRADE reserves the right to charge the Customer all or part of the additional costs related to the necessity to proceed to a new delivery of the Product(s), of which the Customer will have been informed beforehand.
  • 5.5 In case the Customer would not receive the ordered Product(s), without any justification being transmitted to HOORTRADE, the Customer will then be refunded of the amount of his order minus the amount of the return costs of his order to HOORTRADE's warehouse (see schedule of return costs 6.6).
  • 5.6 The Customer can refuse a package at the time of delivery if he notices an anomaly concerning the delivery (damage, missing Product compared to the delivery note, damaged package, broken or damaged Products, etc.). If the Product(s) ordered by the Customer have been damaged or damaged during their transport to the agreed delivery place, the Customer must inform HOORTRADE as soon as possible in order to allow him to contact the concerned carrier. The Customer is asked to document the problems encountered (photo, BL comments) in order to facilitate the processing of returns with the carrier.
  • 5.7 If the Customer's package is returned to HOORTRADE due to an anomaly or damage, HOORTRADE will contact the Customer upon receipt of the returned package to ask for the follow-up of the order. If the Customer has mistakenly refused the package, he will be able to ask for its return by paying beforehand the expenses related to the new shipment which will be communicated to him. These costs will also have to be paid for orders for which the shipping costs were offered at the time of the order.
  • 5.8 Any delay of delivery in relation to the date or the delay indicated to the Customer during his order or, in the absence of indication of date or delay during the order, superior to thirty (30) days as from the conclusion of the contract can lead to the resolution of the sale at the initiative of the Customer, on written request from him by registered letter with acknowledgement of receipt, if after having enjoined HOORTRADE to carry out the delivery, he did not carry out. The Customer will then be refunded of the totality of the paid sums, at the latest within fourteen (14) days following the date on which the contract has been cancelled. This clause shall not apply if the delay in delivery is due to a case of force majeure.

6.RIGHT OF WITHDRAWAL

  • 6.1 The Customer has a fourteen (14) clear days deadline as from the reception of the Products in order to exercise his right of retraction with HOORTRADE, under the legal conditions in force as described in the Consumer Code, without having to justify any reason or to pay penalties.
  • 6.2 If he intends to exercise his right of withdrawal, the Customer must inform HOORTRADE of his decision to withdraw from the contract concluded by the sending, before the expiration of the above-mentioned deadline :
    • - With the form attached to the present GCS, in Annex 1 and transmitted either by mail with acknowledgement of receipt, or via the contact form available from the customer area of the Site.
    • - With any other explicit, unambiguous statement expressing his willingness to withdraw (for example, a letter sent by registered mail with acknowledgement of receipt).
  • 6.3 In any case, the Customer must indicate an unambiguous and unequivocal will to retract and his choice to manage himself the return of the packages or to call upon HOORTRADE's service.
  • 6.4 When HOORTRADE will receive the duly filled in retraction form, it will send to the Customer, without delay, an acknowledgement of receipt of his retraction on a durable support, to the email address provided by the Customer during his order.
  • 6.5 In any case, the Customer will have to return the Products to HOORTRADE or to any other person designated by HOORTRADE, without excessive delay, and at the latest within fourteen (14) days following the communication of his decision to retract. In any case, the Customer must return the concerned Product(s) to HOORTRADE in its original packaging, including the transmitted notices and/or possible accessories.
  • 6.6 HOORTRADE offers to the Customer a return service of the Products because of their volume and/or weight. The Customer has the choice to accept HOORTRADE's proposal or to entrust the return of the products to the carrier of his choice. In case HOORTRADE's proposal is accepted, the Customer is informed that he remains responsible for paying the return costs of the Products and that HOORTRADE will deduct the corresponding costs from the total amount that will be refunded to him.

    The costs of returning the Products are composed of a fixed fee of 26.45 euros per package + variable costs according to the weight of the package (see table below).

    POIDS DU COLIS JUSQU'A (en KG) FRAIS DE RETOUR PAR COLIS TTC
    1 46,85 €
    2 47,75 €
    3 48,65 €
    4 49,56 €
    5 50,46 €
    6 51,36 €
    7 52,26 €
    8 53,17 €
    9 54,07 €
    10 54,97 €
    11 55,87 €
    12 56,78 €
    13 57,68 €
    14 58,58 €
    15 59,48 €
    16 60,39 €
    17 61,29 €
    18 62,19 €
    19 63,09 €
    20 64,00 €
    21 64,90 €
    22 65,80 €
    23 66,70 €
    24 67,61 €
    25 68,51 €
    26 69,41 €
    27 70,31 €
    28 71,21 €
    29 72,12 €
    30 73,02 €

    Whatever the choice of carrier made by the Customer, items returned incomplete, damaged, damaged due to mishandling by the Customer will not be refunded in full. HOORTRADE will communicate to the Customer the value of the indemnity corresponding to the prejudice suffered.

  • 6.7 In case of exercise of his right of retraction by the Customer, the totality of the sums paid by the Customer will be refunded to him by HOORTRADE, without unjustified delay, within fourteen (14) days as from the date when HOORTRADE is informed of the Customer's decision to retract. If the Customer opts for the Product return service offered by HOORTRADE, the corresponding return costs will be deducted from the refunded amount. This refund can be deferred until the Products are returned or until the consumer Customer has provided a proof of the shipment of these Products, the date chosen being the first of these facts. The refund will be made by the same means of payment as the one used when the order was placed, unless the Customer expressly agrees to the use of another means of payment and provided that the refund does not incur any costs for the Customer.

7.PRODUCT WARRANTY

Legal Warranties

When acting under a legal guarantee of conformity, the consumer has a period of two years from delivery of the goods to act; he may choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L.217-9 of the French Consumer Code; except for second-hand goods, he is exempt from proving the existence of the lack of conformity of the goods during the 24 months following delivery of the goods.
The legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.
The consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code, unless the seller has stipulated that he will not be bound by any guarantee; in the event of implementation of this guarantee, the buyer has the choice between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code. He has a period of two years from the discovery of the defect.
The postponement, suspension or interruption of the limitation period may not have the effect of extending the extinctive limitation period beyond twenty years from the day on which the right arises in accordance with Article 2232 of the Civil Code.

  • 7.1 All Products purchased on the Site benefit from the following legal guarantees, provided by the Civil Code and the Consumer Code:

Legal guarantee of conformity

  • 7.2 According to articles L.217-4 and following of the Consumer Code, the seller is required to deliver goods that comply with the contract concluded with the consumer Customer and to be liable for any defects in conformity existing during the delivery of the Product. The guarantee of conformity may be exercised if a defect should exist on the day of taking possession of the Product.
  • 7.3 However, when the defect has appeared within 24 months of that date, it is presumed to meet this condition. However, in accordance with Article L.217-7 of the French Consumer Code, "the seller may rebut this presumption if it is not compatible with the nature of the [Product] or the lack of conformity invoked". In this respect, HOORTRADE may analyze the disputed Product in order to determine if the defect exists or not on the day of the delivery of the Product to the Customer. On the other hand, after 24 months, it will be up to the Customer to prove that the defect existed at the time of taking possession of the Product.
  • 7.4 In accordance with Article L.217-9 of the French Consumer Code, "in the event of a lack of conformity, the Customer chooses between repairing or replacing the Product. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other method, taking into account the value of the good or the importance of the defect. In such a case, the seller is bound to proceed, unless it is impossible to do so, according to the method not chosen by the buyer.

Legal guarantee against hidden defects

  • 7.5 According to articles 1641 to 1649 of the Civil Code, the Customer may request the exercise of the warranty for hidden defects if the defects presented did not appear at the time of purchase, are prior to the purchase, and are sufficiently serious (the defect must either render the Product unfit for the use for which it is intended, or reduce this use to such an extent that the Customer would not have purchased the Product or would not have purchased it at such a price if he had known about the defect).
  • 7.6 Claims, requests for reimbursement for a non-compliant Product must be made by post or via the contact form dedicated for this purpose and accessible on the Site from the customer area. The Customer will be reimbursed by bank transfer of the amount of his order. The costs of the refund procedure (in particular the return shipping costs of the Product concerned) will remain at the expense of HOORTRADE.

8.RESPONSIBILITY

  • 8.1 Each party assumes responsibility for the consequences resulting from its faults, errors or omissions and causing direct damage to the other party.

Client's responsibility

  • 8.2 The Customer is solely responsible for the quality, accuracy, relevance and correctness of the information he/she provides on the Website for the purpose of placing and validating his/her order. Any error on the part of the Customer regarding the information communicated to HOORTRADE when placing the order and likely to impact the delivery of the Products ordered may result in HOORTRADE invoicing the costs necessary to provide for a new delivery. HOORTRADE will not be held responsible in any way for this.
  • 8.3 The Customer is solely responsible to HOORTRADE and, if applicable, to third parties for any damage of any kind caused by any information communicated, transmitted or disseminated in connection with the placing of the order and the application of these T&Cs, as well as for any breach by the Customer of these contractual provisions.
  • 8.4 The Customer is solely responsible for the choice of Products ordered through the Site.
  • 8.5 The assembly and mounting of the delivered Product(s) is carried out under the sole responsibility of the Customer. Likewise, any possible cutting of the Product or modification of a part composing the Product is carried out under the sole responsibility of the Customer. HOORTRADE shall in no case be responsible for an assembly that does not comply with the rules of the art or with the assembly and use instructions.
  • 8.6 To ensure that the Customer's complaint is properly dealt with, the Customer is recommended to examine the condition and contents of the package on the day of delivery and to notify HOORTRADE immediately via the contact form of any defects found. In case of a defect, the Customer must not proceed to the assembly of the product before the processing of the complaint by HOORTRADE (see the processing times in article 8.9 of these GTC). In case of assembly of the product, HOORTRADE cannot be held responsible for any new apparent defect found by the Customer after this assembly.

Responsibility of HOORTRADE

  • 8.7 HOORTRADE will take all necessary measures to ensure that the Customer is supplied with Products of the highest quality and under the best possible conditions. HOORTRADE assumes full responsibility for the Products offered to the Customer on the Site and will deal with any potential complaints about the Products alone.
  • 8.8 HOORTRADE cannot be held responsible for any damage, which is attributable either to the Customer himself, or to the unforeseeable and insurmountable act of a third party outside the contract, or to a case of force majeure. Moreover, HOORTRADE cannot be held responsible for any damage suffered by the Customer due to improper use or assembly of the Products not in accordance with the instructions.
  • 8.9 In case of a complaint from the Customer related to a defect found on a Product, HOORTRADE undertakes to process the Customer's request within forty-eight (48) working hours from the receipt of the Customer's complete file (reference, quantity, photos, any information requested by HOORTRADE). In case of a major defect found on a Product and confirmed by HOORTRADE, HOORTRADE undertakes to offer the Customer a solution adapted to his request within seventy-two (72) working hours from the confirmation of the complaint.

9.MAJOR STRENGTH

  • 9.1 "Force majeure" is defined as any event beyond the control of one of the parties and not reasonably foreseeable at the conclusion of the contract between HOORTRADE and the Customer. Such an event will be characterized as soon as the party, victim of such an event, would be prevented from properly executing its contractual obligations, and this, despite the implementation of adequate and appropriate measures intended to limit its effects.
  • 9.2 Neither of the two parties shall be held liable to the other for the non-execution or delays in the execution of an obligation arising from these GCS that would be due to the other party following the occurrence of a case of force majeure, as recognized and defined by French case law.
  • 9.3 The case of force majeure suspends the obligations arising from these GCS for the duration of its existence and neither party may, during this period, validly claim the existence of such a case of force majeure within the meaning of Article 1218 of the Civil Code in order to justify the termination of its contractual relationship with the other party. However, if the case of force majeure lasts longer than thirty (30) consecutive days, it shall give rise to the automatic termination of these GTC by either party, eight (8) days after a registered letter with acknowledgement of receipt is sent notifying this decision.

10.INTELLECTUAL PROPERTY

  • 10.1 The Site, as well as the databases, texts, documents, information, images, photographs, graphics, logos, or any other data are protected under articles L.111-1 and following of the Code of the intellectual property and remain the exclusive property of HOORTRADE or, if necessary, of their respective holders from whom HOORTRADE obtained the necessary authorizations of exploitation.
  • 10.2 HOORTRADE remains holder of all the intellectual property rights deposited and registered with the National Institute of Intellectual Property (INPI) and relating to the Site, as well as all the intellectual property rights and copyrights relating to any other distinctive sign belonging to it.
  • 10.3 Any reproduction and/or representation, downloading, translation, adaptation, exploitation, distribution, broadcasting and/or communication, in any form whatsoever, on a commercial basis or not, of all or part of the Site or of one of the intellectual property rights belonging to HOORTRADE is strictly forbidden. The Customer is also prohibited any action and any act likely to infringe directly or indirectly the intellectual property rights of HOORTRADE.
  • 10.4 In the event that an infringement would be brought to the intellectual property rights related to the Site or to HOORTRADE's rights, the Customer is invited to report it to HOORTRADE via the contact form of the customer area of the Site.

11.PROTECTION OF PERSONAL DATA

12.LANGUAGE OF GTCS

  • 12.1 These GTC are written in French.
  • 12.2 Should they need to be translated into one or more languages, only the French version of the text shall be deemed authentic in the event of a dispute.

13.APPLICABLE LAW AND JURISDICTION

  • 13.1 These GTC are governed by French law.
  • 13.2 In the event of a dispute to which these GCS (or one of their clauses) and/or the relations between the parties may give rise, the Customer may, at its option, in addition to one of the courts territorially competent under the Code of Civil Procedure, bring the matter before the court of the place where it was located at the time of the conclusion of the contract or the occurrence of the harmful event.
  • 13.3 According to Article L.612-1 of the Consumer Code, it is recalled that "any consumer has the right to have recourse free of charge to a consumer mediator for the amicable resolution of a dispute between him and a professional. To this end, the professional guarantees the consumer effective recourse to a consumer mediation system".
  • 13.4 In accordance with Order n°2015-1033 of 20 August 2015 and the implementing decree n°2015-1382 of 30 October 2015, any dispute or so-called consumer dispute, subject to Article L.612-2 of the French Consumer Code, may be subject to an amicable settlement by mediation at the CMAP - Centre de Médiation et d'Arbitrage de Paris (Paris Mediation and Arbitration Centre).
  • 13.5 To submit his dispute to the mediator, the Customer may :
    • (i) fill in the form on the CMAP website: www.mediateur-conso.cmap.fr; or,
    • (ii) send your request by ordinary or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS; or,
    • (iii) send an email to consommation@cmap.fr.
  • 13.6 It is reminded that mediation is not compulsory, unless otherwise provided by law, and is offered in order to resolve disputes by avoiding recourse to the courts.

Annex 1 - Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract)

For the attention of HOORTRADE, 4 bis, avenue Jean-François Raclet - 69007 LYON - France

I hereby notify you of my withdrawal from the contract concerning order number : ________________

And concerning the Product(s) below :
_____________________________________________________
_____________________________________________________
_____________________________________________________

Received on : __ / __ / __

My name and address:
_____________________________________________________
_____________________________________________________
_____________________________________________________

Return option * :

  • I will take care of the return of the products by myself.
  • I would like to benefit from the HOORTRADE return service (paragraph 6.6 of the GTC)

Signature (only if this form is notified on paper) :

Date :

(*) Strike out what does not apply.

Appendix 2 - List of postal codes not delivered by HOORTRADE

The prices displayed on the Site do not include delivery charges for the destinations listed. below. To obtain a delivery quotation for these postcodes, the Customer must send his request to HOORTRADE via the contact form accessible via the customer area of the Site

Country City Postal Code
France
LOIX 17111
ILE D'AIX 17123
ST GEORGES D'OLERON 17190
ST PIERRE D'OLERON 17310
ST TROJAN LES BAINS 17370
ST MARTIN EN RE 17410
CHATEAU D'OLERON 17480
DOLUS D'OLERON 17550
LE BOIS PLACE EN RE 17580
ARS EN RE 17590
LA FLOTTE 17630
ST DENIS D'OLERON 17650
LA COUARDE SUR MER 17670
ST MARIE EN RE 17740
LA BREE LES BAINS 17840
LES PORTES EN RE 17880
RIVEDOUX PLAGE 17940
CORSE 20000 ➜ 20999
ILE DE BREHAT 22870
ILE D'OUESSANT 29242
ILE DE BATZ 29253
ILE DE MOLENE 29259
ILE TUDY 29980
ILE DE SEIN 29990
BELLE ILLE (LE PALAIS) 56360
GROIX 56590
ILES AUX MOINES 56780
ILE D'ARZ 56840
ILE D'YEU 85350
Germany
Hiddensee 18565
Pellworm 25846 - 25847 - 25849
Hallig Hooge 25859
Langeneß 25863
Hallig Oland / Hallig Gröde / Habel 25869
Föhr (Wyk) 25929 ➜ 25933
Föhr 25938
Föhr (Nieblum) 25939
Amrum (Wittdün) 25940 ➜ 25942
25946
Amrum (Nebel) 25947 ➜ 25949
Amrum (Norddorf) 25952 ➜ 25955
Sylt (Westerland) 25961 ➜ 25970
Sylt (Sylt-Ost) 25980 - 25985 - 25986
Sylt (Rantum) 25988
Sylt (List) 25989 - 25990
Sylt (Wenningstedt) 25992 ➜ 25994
25996 ➜ 25999
Langeoog 26465
Spiekeroog 26474
Wangerooge 26486
Norderney 26548
Juist 26571
Baltrum 26579
Borkum 26757
Helgoland 27498
Neuwerk 27499
Frauenchiemsee 83256
Croatia
Rab 51280 - 51281
Krk 51500
51511 ➜ 51517
51521 ➜ 51523
Cres 51555 ➜ 51557
51559
Losinj 51550 - 51551 - 51554 - 51564
Ilovik 51552
Susak 51561
Unije 51562
Ciovo 21220 - 21223 - 21224
Drvenik 21225
Solta 21430 - 21432
Brac 21400
21403 ➜ 21405
21410 - 21412 - 21413 - 21420
21423 ➜ 21426
Hvar 21450 - 21454 - 21460 - 21462 - 21463
21465 ➜ 21467
21469
Vis 21480 - 21483 - 21485
Kolocep 20221
Lopud 20222
Sipan 20223
Mljet 20224 ➜ 20226
Lastovo 20290
Korcula 20260 - 20263 - 20264 - 20270
20271 ➜ 20275
Krapanj 22231
Zlarin 22232
Prvic Luka 22233
Prvic Sepurine 22234
Kaprije 22235
Zirje 22236
Murter 22240
22242 ➜ 22244
Pag 23249 ➜ 23251
53291 -53294 - 53296
Vir 23234
Olib 23296
Silba 23295
Premuda 23294
Molat 23292
Ist 23293
Sestrunj 23291
Ugljan 23271 ➜ 23275
Pasman 23212
23262 ➜ 23264
Dugi Otok 23281 - 23282
23285 ➜ 23287
Rava 23283
Veli Iz 23284
Denmark
Rønne 3700
Aakirkeby 3720
Nexø 3730
Svaneke 3740
Østermarie 3751
Gudhjem 3760
Allinge 3770
Klemensker 3782
Hasle 3790
Sejerø 4592
Aero 5960
Ærøskøbing 5970
Søby Ærø 5985
Fanø 6720
Fur 7884
Samsø 8305
Anholt 8592
Læsø 9940 - 9950 - 9960
Spain
Îles Baléares 07xxx
Badajoz 06000 ➜ 06019
06010 ➜ 06012
06070 - 06071 - 06080
La Pilara 06009
Base Aerea Talavera Real 06050
Olivenza 06100
Cheles 06105
San Benito De La Contienda 06106
Villarreal 06107
Santo Domingo - San Jorge De Alor 06108
San Rafael De Olivenza - San Francisco De Olivenza 06109
Villanueva Del Fresno 06110
Oliva De La Frontera 06120
Zahinos 06129
Valverde De Leganes 06130
Alconchel 06131
Higuera De Vargas 06132
Taliga 06133
Valencia Del Mombuey 06134
Talavera La Real 06140
Santa Marta 06150
Barcarrota 06160
Alvarado - La Albuera 06170
Almendral 06171
Torre De Miguel Sesmero 06172
Nogales 06173
Salvaleon 06174
Salvatierra De Los Barros 06175
La Morera - La Parra 06176
Valle De Matamoros 06177
Valle De Santa Ana 06178
Gevora Del Caudillo 06180
Sagrajas 06181
Alcazaba 06182
Novelda Del Guadiana 06183
Pueblonuevo Del Guadiana 06184
Valdelacalzada 06185
Guadiana Del Caudillo 06186
Guadajira 06187
La Roca De La Sierra 06190
Puebla De Obando 06191
Villar Del Rey 06192
Botoa - Puente De Zapaton 06193
Valdebotoa 06194
Balboa - Villafranco Del Guadiana 06195
Aldea Del Cura - Aldea De Retamal - Cortegana - Corte De Peleas 06196
Entrin Alto - Entrin Bajo 06197
Almendralejo 06200
Aceuchal 06207
Villalba De Los Barros 06208
Solana De Los Barros 06209
Torremegia 06210
Villafranca De Los Barros 06220
Ribera Del Fresno 06225
Hinojosa Del Valle 06226
Llera 06227
Hornachos 06228
Puebla Del Prior 06229
Los Santos De Maimona 06230
Fuente De Cantos 06240
Calzadilla De Los Barros 06249
Bienvenida 06250
Monesterio 06260
Segura De Leon 06270
Fuentes De Leon 06280
Usagre 06290
Montemolin 06291
Calera De Leon 06292
Cabeza La Vaca 06293
Zafra 06300
Puebla De Sancho Perez 06310
Medina De Las Torres 06320
Atalaya 06329
Valencia Del Ventoso 06330
Fregenal De La Sierra 06340
Higuera La Real 06350
Fuente Del Maestre 06360
Burguillos Del Cerro 06370
Valverde De Burguillos 06378
Jerez De Los Caballeros 06380
Valuengo 06389
Brovales - La Bazana 06389
Feria 06390
La Lapa 06391
El Raposo 06392
Alconera 06393
Bodonal De La Sierra 06394
Don Benito 06400
Conquista - Torrefresneda - Santa Amalia - Valdehornillos 06410
Medellin 06411
Hernan Cortes - Ruecas - Vivares 06412
Mengabril 06413
Yelbes 06415
Castuera 06420
Monterrubio De La Serena 06427
Puerto Hurraco 06428
Benquerencia De La Serena - Puerto Mejorada 06429
Zalamea De La Serena 06430
Esparragosa De La Serena 06439
Malpartida De La Serena 06440
Higuera De La Serena 06441
Retamal De Llerena 06442
Campillo De Llerena 06443
Valencia De Las Torres 06444
Higuera De Llerena 06445
San Cristobal De Zalamea 06446
Quintana De La Serena 06450
Valle De La Serena 06458
La Guarda 06459
Campanario 06460
Magacela 06468
La Coronada 06469
Guareña 06470
Villagonzalo 06473
Valdetorres 06474
Oliva De Merida 06475
Palomas 06476
Puebla De La Reina 06477
Manchita 06478
Cristina 06479
Montijo 06480
La Nava De Santiago 06486
Cordobilla De Lacara 06487
Carmonita 06488
Lacara, De (Poblado) 06489
Puebla De La Calzada 06490
Lobon 06498
Barbaño 06499
San Vicente De Alcantara 06500
Alburquerque 06510
La Codosera 06518
Bacoco - Benavente - El Marco - La Rocita De Mayorga 06519
Cabeza Del Buey 06600
Peñalsordo 06610
Zarza Capilla 06611
Capilla 06612
Helechal 06613
Almorchon 06614
Nava, La (De Almorchon) 06615
Esparragosa De Lares 06620
Puebla De Alcocer 06630
Talarrubias 06640
Siruela 06650
Sancti-Spiritus 06655
Garlitos 06656
Risco 06657
Tamurejo 06658
Baterno 06659
Fuenlabrada De Los Montes 06660
Herrera Del Duque 06670
Villarta De Los Montes 06678
Peloche 06679
Castilblanco 06680
Valdecaballeros 06689
Garbayuela 06690
Pantano De Cijara 06691
Helechosa De Los Montes 06692
Villanueva De La Serena 06700
Entrerrios 06710
Gargaligas 06711
Zurbaran 06712
Los Guadalperales 06713
La Haba 06714
Rena 06715
Villar De Rena 06716
Palazuelo 06717
Puebla De Alcollarin 06717
Castillo De La Encomienda 06718
El Torviscal 06719
Valdivia 06720
Acedera - Obando 06730
Vegas Altas 06731
Orellana La Vieja 06740
Orellana De La Sierra 06750
Navalvillar De Pela 06760
Casas De Don Pedro 06770
Merida 06800
Calamonte 06810
Don Alvaro 06820
La Zarza 06830
Alange 06840
Arroyo De San Servan 06850
Esparragalejo 06860
La Garrovilla 06870
Torremayor 06880
Valverde De Merida 06890
Mirandilla 06891
Trujillanos 06892
San Pedro De Merida 06893
Aljucen 06894
El Carrascalejo 06894
Llerena 06900
Puebla Del Maestre 06906
Pallares 06907
Santa Maria La Nava 06908
Trasierra 06909
Granja De Torrehermosa 06910
Peraleda Del Zaucejo 06919
Azuaga 06920
Valverde De Llerena 06927
Malcocinado 06928
La Cardenchosa 06929
Berlanga 06930
Maguilla 06939
Ahillones 06940
Villagarcia De La Torre 06950
Casas De Reina 06960
Reina 06970
Fuente Del Arco 06980
Bohonal 13110
Estonia
Kihnu 88001 ➜ 88005
Osmussaare 91217
Vormsi 91301 ➜ 91320
Hiiuma 92001 ➜ 92420
Saaremaa 93001 ➜ 94799
96027 - 96098
Piirissaare 62601
Finland
Helsinki 00190
Tirmo 07360
Pellinki 07370
Suurpellinki 07390
Barösund 10270
Tammisaari 10600
Velkua 21195
Lillandet 21650
Nauvo 21660
Pärnäinen 21670
Nötö 21680
Korppoo 21710
Korpoström 21720
Utö 21740
Norrskata 21750
Houtskari 21760
Mossala 21770
Emkarby 22220
Eckerö 22270
Storby 22271
Pålsböle 22310
Tjudö 22330
Geta 22340
Kastelholm 22520
Sund 22530
Vårdö 22550
Lemland 22610
Lumparland 22630
Föglö 22710
Sottunga 22720
Mariehamn 22100 - 22101 - 22120 - 22140 - 22160
Gottby 22130
Jomala 22150
Emkarby 22220
Hammarland 22240
Eckerö 22270 - 22271
Pälsböle 22310
Ödkarby 22320
Tjudö 22330
Geta 22340
Godby 22410 - 22411
Saltvik 22430
Kastelholm 22520
Sund 22530
Lemland 22610
Lumparland 22630
Föglö 22710
Sottunga 22720
Kökar 22730
Seglinge 22810
Kumlinge 22820
Enklinge 22830
Lappoby-Åland 22840
Torsholma 22910
Brändö - Åland 22920
Fiskö 22930
Åva 22940
Jurmo - Åland 22950
Värdö 22550
Åva 22940
Iniö 23390
Angelniemi 25230
Hiittinen 25940
Rosala 25950
Högsåra 25960
Kesälahti 59800
Suurikylä 59810
Purujärvi 59820
Isokyrö 61500
Lehmäjoki 61520
Orismala 61550
Orisberg 61560
Norinkylä 61840
Kristiinankaupunki 64100
Tiukka 64140
Närpes 64200
Kalax 64210
Yttermark 64220
Närpes St 64230
Böle 64240
Pjelax 64250
Kaskinen 64260
Lapväärtti 64300
Dagsmark 64320
Karijoki 64350
Myrkky 64370
Metsälä 64440
Kallträsk 64450
Härkmeri 64460
Skaftung 64480
Siipyy 64490
Nämpnäs 64510
Norrnäs 64530
Rangsby 64550
Övermark 64610
Teuva 64700
Perälä 64720
Horo 64740
Peltola 64760
Äystö 64770
Vanhakylä 64810
Kärjenkoski 64820
Villamo 64830
Heikkilänjoki 64840
Möykky 64850
Isojoki 64900
Kodesjärvi 64930
Vaasa 65100 - 65130 - 65170 - 65200 - 65230 - 65280 - 65300 - 65320 - 65350 - 65370 - 65380
Sundom 65410
Sulva 65450
Tölby 65460
Rimal 65470
Vikby 65480
Helsingby 65520
Mustasaari 65610
Karperö 65630
Koskö 65650
Singsby 65710
Jungsund 65730
Iskmo 65760
Raippaluoto 65800
Björköby 65870
Norra Vallgrund 65920
Södra Vallgrund 65930
Söderudden 65970
Maalahti 66100
Övermalax 66140
Långåminne 66160
Korsnäs 66200
Molpe 66210
Bergö 66220
Korsbäck 66230
Petolahti 66240
Svarvar 66260
Pörtom 66270
Taklax 66280
Harrström 66290
Töjby 66295
Jurva 66300
Niemenkylä 66320
Hakko 66330
Sarvijoki 66340
Tainus 66350
Kesti 66360
Närvijoki 66370
Laihia 66400
Ruto 66420
Vedenoja 66430
Tervajoki 66440
Jakkula 66450
Haapala 66460
Jukaja 66470
Vähäkyrö 66500
Merikaarto 66510
Veikkaala 66520
Koivulahti 66530
Petsmo 66540
Västerhankmo 66550
Österhankmo 66560
Kuni 66580
Vassor 66590
Vöyri 66600
Maksamaa 66640
Bertby 66660
Kaurajärvi 66680
Kaitsor 66710
Oxkangar 66730
Nurmes 75500
Nurmes 75530
Savikylä 75650
Ylä-Luosta 75680
Valtimo 75700
Karhunpää 75710
Pajukoski 75740
Puukari 75770
Mujejärvi 75790
Ylä-Valtimo 75840
Saramo 75890
Petäiskylä 75930
Mujejärvi 75940
Kohtavaara 75970
Höljäkkä 75990
Joensuu 80100 - 80110 - 80130 - 80140 - 80160 - 80170 - 80200 - 80210 - 80220 - 80230 - 80260
Reijola 80330
Ylämylly 80400
Onttola 80510
Lehmo 80710
Kontiolahti 80770
Kontioniemi 80780
Kontioranta 80790
Paihola 80850
Kulho 80910
Kontiolahti 81100
Katajaranta 81120
Romppala 81160
Eno 81200
Louhioja 81210
Jakokoski 81220
Mönni 81230
Lehtoi 81235
Ahveninen 81260
Paukkaja 81270
Uimaharju 81280
Ukkola 81290
Haapalahti 81295
Kuismavaara 81320
Luhtapohja 81330
Tokrajärvi 81350
Sarvinki 81360
Revonkylä 81390
Tyrjänsaari 81420
Kivilahti 81430
Huhus 81450
Käenkoski 81460
Naarva 81470
Vuonisjärvi 81560
Kelvä 81570
Vuonislahti 81590
Hattuvaara 81650
Lehmikylä 81660
Lieksa 81700
Lieksa 81720
Pankakoski 81750
Jamali 81810
Kylänlahti 81820
Mätäsvaara 81850
Viekijärvi 81860
Pankajärvi 81950
Jongunjoki 81970
Heinävaara 82110
Keskijärvi 82120
Kiihtelysvaara 82140
Oskola 82160
Uskali 82170
Huhtilampi 82180
Hammaslahti 82200
Suhmura 82210
Niittylahti 82220
Nieminen 82290
Rääkkylä 82300
Oravisalo 82310
Rasivaara 82335
Tikkala 82350
Onkamo 82360
Tolosenmäki 82380
Haarajärvi 82395
Puhos 82430
Hummovaara 82460
Heinoniemi 82490
Kitee 82500
Kiteenlahti 82510
Juurikka 82580
Närsäkkälä 82590
Tohmajärvi 82600
Värtsiläv 82655
Uusi-Värtsilä 82660
Kaurila 82670
Niirala 82675
Littilä 82685
Kovero 82710
Tuupovaara 82730
Öllölä 82750
Hoilola 82760
Kaustajärvi 82770
Marjovaara 82815
Maukkula 82820
Haukivaara 82830
Pirttiaho 82840
Kinnasniemi 82850
Kokinvaara 82865
Luutalahti 82870
Mannervaara 82880
Ilomantsi 82900
Sonkaja 82915
Lehtovaara 82960
Hattu 82967
Möhkö 82980
Liperi 83100
Salokylä 83130
Puromäki 83140
Roukalahti 83150
Tutjunniemi 83160
Risti 83320
Kaatamo 83330
Kaarnalampi 83340
Viinijärvi 83400
Käsämä 83430
Vaivio 83450
Harinjärvi 83460
Ahonkylä 83480
Outokumpu 83500
Kokonvaara 83550
Kuusjärvi 83630
Varislahti 83660
Polvijärvi 83700
Kuorevaara 83720
Sotkuma 83750
Sola 83760
Horsmanaho 83780
Kinahmo 83825
Hukkala 83830
Ruvaslahti 83835
Saarivaara 83840
Martonvaara 83855
Polvela 83870
Kajoo 83880
Juuka 83900
Paalasmaa 83910
Vihtasuo 83915
Nunnanlahti 83940
Ahmovaara 83950
Koli 83960
Tuopanjoki 83985
Hailuoto 90480
Italy
Except of Sicilia and Sardinia
Ventotene 04020
Ponza 04027
Sardaigne 07000 ➜ 09999
La Maddalena 07024
Asinara Cala d´Oliva 07046
Carloforte 09014
Campione* 22060
Livigno* 23030
Monte Isola 25050
Pellestrina 30010
San Pietro in Volta 30010
Burano 30012
Venezia 30100 - 30121
Sant´Elena 30122
Venezia 30122 ➜ 30126
30131 ➜ 30133
30135
Venezia 30141
Alberoni 30126
Lido di Venezia 30126
Malamocco 30126
Giudecca 30133
Sacca Fisola 30133
Murano 30141
Cavo 57038
Cavoli 57034
Gorgona Isola 57030
La Pila 57034
Marciana 57030
Poggio 57030
Pomonte 57030
Procchio 57030
San Piero in Campo 57034
Sant´Ilario 57034
Seccheto 57034
Capoliveri 57031
Capraia Isola 57032
Marciana Marina 57033
Campo nell´ Elba 57034
Marina di Campo 57034
Pianosa Isola 57034
Porto Azzurro 57036
Carpani 57037
Magazzini 57037
Portoferraio 57037
San Giovanni 57037
Rio Marina 57038
Rio Nell´Elba 57039
Campese - Giglio Isola - Giglio Porto 58012
Île d'Elbe & Thyrréniennes 58013 - 58018
Giannutri 58019
Isole tremiti 71040
San Domino 71040
San Nicola 71040
Tremiti Isole 71040
Barano d´Ischia 80070
Buonopane 80070
Fontana 80070
Marina Grande di Capri 80073
Panza 80075
Piedimonte d´Ischia 80077
Sant´Angelo 80070
Serrara 80070
Succhivo 80070
Testaccio d´Ischia 80070
Anacapri 80071
Capri 80073
Casamicciola Terme 80074
Forio 80075
Monterone 80075
Lacco Ameno 80076
Ischia 80077
Ischia Ponte 80077
Ischia Porto 80077
Ischia San Michele 80077
Sant´Antuono D´Ischia 80077
Procida 80079
Ustica 90010
Pantelleria 91017
Favignana 91023
Lampedusa 92010
Linosa 92010
Alicudi 98050
Filicudi 98050
Panarea 98050
Stromboli 98050
Vulcano 98050
Canneto Lipari 98052
Lipari 98055
Norway
Longyearbyen 9170
Svalbard 9171
Isfjord pä Svalbard 9172
Ny-Alesund 9173
Hopen 9174
Sveagruva 9175
Bjornoya 9176
Hornsund 9177
Barentsburg 9178
Pyramiden 9179
Netherlands
Vlieland 8899
AA-ZZ
Terschelling 8881 ➜ 8884
8891 ➜ 8897
AA-ZZ
Ameland 9161 ➜ 9164
AA-ZZ
Schiermonnikoog 9166
AA-ZZ
Texel 1791 ➜ 1797
AA-ZZ
Marken 1156AA - 1156ZZ
Portugal
Madère 9000 ➜ 9390
9400
Açores 9500 ➜ 9690
9700 ➜ 9950
9960 ➜ 9989
Sweden
Stockholm Segeltorp 10005 - 13025 - 13033 - 13034 - 13036 - 13038 - 13039 - 13042 - 13043 - 13055 - 13056
Drottningskär 37022
Gothenburg archipelago 43080 ➜ 43089
43095 ➜ 43097
Nordkoster 45204
Sydkoster 45205
Åstol 47112 - 47113
Dyrön 47114 - 47115
Västra Götaland 47500 ➜ 47599
Gotland 62000 ➜ 62999
Holmön 91803
Blidö 76017
Yxlan 76018
Stockholm Tomteboda 76019
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Welcome to Casanoov !
Discover a wide choice of quality products dedicated to the environment of the house which are proposed to you at fair prices.
You will find with us the best value for money to choose your gate, the motorization of your entrance or your aluminium fences. Openwork gates, solid gates, semi-openwork gates, swing gates or sliding gates, in widths ranging from 3 metres to 4 metres: we have designed various models for you, combining security and aesthetics. In order to facilitate your choice, you have all the technical information as well as visuals in situation. Browse through our offer and choose the dimensions and patterns that suit you! We also offer you all the necessary accessories.
At Casanoov, everything is made to satisfy you. In addition to economical quality products, we have thought of your comfort during the assembly of your products: quick and easy with complete assembly instructions.
Payments are secure and delivery by appointment is offered. Enjoy and good shopping!

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